This is what South Africans hate reading in emails

Date:19 February 2020 Author: Lucinda Dordley

Some believe that emails are the most efficient form of communication, but what is the etiquette involved here? There are phrases that make you roll your eyes as soon as you read them in an email, and there some South Africans find particularly annoying.

New research that has been published by employee experience platform Perkbox Insights has revealed some things that the public finds most irritating to receive in a work-related email. The study was conducted among 1,928 employes, with 73% stipulating that emails are their preferred method of communication for work.

Most of the survey’s participants estimate that they spend between one and two hours of their workday checking and replying to emails. Approximately 16% spend between 2 and 3 hours, while a shocking 15% spend 5+ hours checking and replying to work mails.

Most respondents think that the perfect greeting for a work email is ‘Hi’ (49% of respondents agree) and the best way to sign-off is by using ‘Kind Regards’ (69%).

The most disliked ways to start an email include ‘To whom it may concern’ – with 37% agreeing that this is one of the worst ways to greet. Another 28% think ‘Hey’ is unacceptable as it is too casual.

Nevertheless, it’s important to start your email in some way, as ‘no greeting’ came out on top as the worst way to begin your message, with 53% of respondents agreeing.

After ‘Kind Regards’, ‘Thanks’ or ‘Thanks again’ are ranked in second place as the best way to conclude an email, with 46% loving this sign-off. On the other hand, perhaps unsurprisingly, ending an email with ‘Love’ is the worst way to end an email. Approximately 57% state this is a workplace no-no.

The worst email sign-offs are followed by ‘Warmly’ (31%), ‘Cheers’ (26%), with ‘Yours Truly’ (24%) and ‘Best’ (12%).

Finally, looking at general email etiquette, many don’ts become apparent. Things to avoid doing within a work email is ‘using capital letters for words or whole sentences’ with 67% agreeing.

This is followed by ‘using kisses, or ‘x’s’ (65%), ‘CC’ing people who don’t need to be involved’ (63%), ‘using slang, such as OMG’ (53%) and ‘using too many exclamation marks’ (52%).

Picture: Pixabay

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