Fake news is rife in the era of COVID-19. The World Health Organisation (WHO) is doing everything in its power to prevent false information from spreading.
WHO has launched a chatbot on Facebook Messenger to provide users with factual information about the COVID-19 pandemic. It will be available in English, French, Spanish and Arabic.
The Health Alert service was created in collaboration with Sprinklr, a software company, according to My Broadband. By making use of Messenger’s reach of 1.3 billion monthly users, information and topics about COVID-19 will be easily accessible as well as timely.
Facebook stated that people around the globe are resorting to social media communication platforms, like Messenger, in search for information on the current crisis.
According to the social media giant, in regions that have been deeply affected by the COVID-19 pandemic, “Total messaging through Facebook’s family of apps has increased by more than 50%.”
The available information to users will include latest statistics in terms of the number of confirmed cases, personal protection tips, travel advice, FAQ and answers and links to WHO’s news updates.
To access the chatbot, visit the website here.