In a blog post, the company said they could have done better to avoid the confusion that stemmed from those messages.
“We’ve reflected on what we could have done better here. We want everyone to know our history of defending end-to-end encryption and trust we’re committed to protecting people’s privacy and security. We’re now using our Status feature to share our values and updates directly within WhatsApp. We’ll be doing much more to make our voice clear going forward,” the post said.
In addition, they announced that they are going to roll-out changes in a slower, more co-operative manner. These will include updates on new ways to chat or shop with a business, which are option.
“Personal messages will always be end-to-end encrypted, so WhatsApp can’t read or listen to them,” it said.
The new updates will be in the form of banners in Whatsapp that provide the information. “We’ve also included more information to try and address concerns we’re hearing. Eventually, we’ll start reminding people to review and accept these updates to keep using WhatsApp.”