Huawei have launched their first ever flagship store in South Africa at Menlyn Shopping Centre in Pretoria.
The company has a 29% market share in the country for pre-paid contracts and pre-paid market share of an impressive 40%, making it a big player in South Africa’s smartphone market.
The new flagship store will offer it’s client base much more than the Customer Service Centres, including providing technical support and maintenance repairs and selling the full range of Huawei products that are available in South Africa.
“Our first global flagship store in South Africa is part of Huawei’s commitment to our consumers to give them the best experience with our 360-degree service offering. We have both online and offline offerings for our consumers. In terms of online, we have a 24/7 service hotline, a Whatsapp and our Hi-Care app and very active social media platforms,” explained Likun Zhao, Vice President of HUAWEI Consumer Business Group, Middle East & Africa.
The store will aim for excellence with one-hour turnaround time and a guarantee that phones will be fixed within 2 working days. A new battery will cost R199, while a screen repair will be R699.
“In the smartphone era, a retail store is not only about products, it is also about an experience. In the future, retail stores will become experience or lifestyle centres, in addition to being shopping centres. They will be spaces where people meet to experience new products, participate in community events, discover new technologies with expert guidance and enjoy positive experiences,” said Zhao.