Hyundai unveil its new customer service robot

Date:26 January 2021 Author: Kyro Mitchell

It looks like Hyundai is already putting its purchase of Boston Dynamics to good use. The automaker recently unveiled its new customer service robot called DAL-e in a Hyundai Motor showroom in southern Seoul. DAL-e will be used to offer assistance without any unnecessary human interaction.

DAL-e, which is an acronym for “Drive you, Assist you, Link with you-experience”, is equipped with state-of-the-art artificial intelligence technology for facial recognition as well as an automatic communication system based on a language-comprehension platform.

In terms of its communication capability, it can engage in an automated and smooth dialogue with customers by providing useful information on products and services and responding to verbal and screen touch commands.

With its humanoid body measuring in at 1,160 X 600 X 600 mm and weighing 80kg, the robot is significantly lighter and more compact compared to other customer service and guide robots in the market.

DAL-e also features emotive physical features for close interactions with customers. In the event that a customer enters the showroom without wearing a mask, the android recognizes it and advises the customer to wear one.

The robot is able to move freely and escort customers to designated spots using its omnidirectional four wheels. Furthermore, it purveys entertaining information, such as explaining vehicles and technologies by connecting wirelessly to a large display screen at the venue in which it is placed.

“The DAL-e is a next-generation service platform that can offer automated customer services anytime,” said Dong Jin Hyun, Vice President and Head of the Robotics Lab at Hyundai Motor Group.

“Our objective is to enable the DAL-e to engage in a smooth and entertaining communication with customers and present valuable services to them,” Hyun added.


Picture: Hyundai


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