South Africans can now take out the effort of renewing vehicle licences with ChatBack.
ChatBack launched at the end of 2019, and allows users to complete entire process via Whatsapp. The system is secured and validated by Whatsapp.
“When you look at the ChatBack number on WhatsApp, you will see that there is a green tick. This means it is a WhatsApp-approved service,” ChatBack CEO Jan Kotze told MyBroadband.
The four steps to renew your vehicle licence are as follows:
- Submit your vehicle registration number.
- Get a quote and make payment via PayFast.
- Specify your delivery address and attach a copy or photo of your ID document and proof of residence.
- Check the status of your licence renewal by sending “status” to the ChatBack WhatsApp number.
Customers can expect to wait about five days before their licence is delivered, for a fixed fee of R199.
ChatBack will also send customers a reminder when their vehicle licence is up for renewal the following year.
The service has not been sanctioned by the Road Traffic Management Corporation, with spokesperson Simon Zwane issuing a statement warning South Africans about the risks of giving personal details to a third party.
Kotze told My Broadband that they had approached the Road Traffic Management Corporation about working together, but they declined.