Following the recent spate of defective Galaxy Fold devices reported by tech reviewers, Samsung has delayed the release of the Galaxy Fold – its first smartphone with a folding display.
In an email statement, Samsung South Africa said:
“We recently unveiled a completely new mobile category: a smartphone using multiple new technologies and materials to create a display that is flexible enough to fold. We are encouraged by the excitement around the Galaxy Fold.
While many reviewers shared with us the vast potential they see, some also showed us how the device needs further improvements that could ensure the best possible user experience.
To fully evaluate this feedback and run further internal tests, we have decided to delay the release of the Galaxy Fold. We plan to announce the release date in the coming weeks.
Initial findings from the inspection of reported issues on the display showed that they could be associated with impact on the top and bottom exposed areas of the hinge. There was also an instance where substances found inside the device affected the display performance.
We will take measures to strengthen the display protection. We will also enhance the guidance on care and use of the display including the protective layer so that our customers get the most out of their Galaxy Fold.
We value the trust our customers place in us and they are always our top priority. Samsung is committed to working closely with customers and partners to move the industry forward. We want to thank them for their patience and understanding.”
The company has not confirmed when the device will be set to launch, however there is the expectation that it will reach shelves before Huawei’s Mate X which is seen as the only real competitor that Samsung has in this space. The delayed release follows initial reports that Samsung was delaying its media preview and launch events in select countries.