The WhatsApp bot every South African needs right now

Date:12 August 2021 Tags:, , , , , , ,

An exciting new addition is taking the South African tech landscape by storm! Word of Mouth, or WOM is a friendly, fast and easy to use WhatsApp bot with the main purpose of helping South Africans find and connect to nearby service providers.

The latest feature has now been released where WOM will help you find the nearest vaccination site – how cool is this! All you need to do is drop your location or enter your address and WOM will share the location of the nearest vaccination site.

WOM’s new functionality takes into consideration the millions of South Africans who are residing in rural areas and may have limited transport options. The new function helps to make the process of getting vaccinated easier by using a medium that most of the population already has access to at next to no cost to the end user.

David Trebble, one of the co-founders of WOM, notes that his community WhatsApp groups and social media feeds are flooded with questions surrounding the vaccine drive and that it was a no-brainer for WOM to help answer some of these questions.

WOM has been live on WhatsApp since March 2021 and can be used nationwide. The bot came into existence off the back of the insight that South Africans place a high value on convenience, as well as the fact that WhatsApp is the preferred messaging platform.

Through research, it became apparent that being connected to a relevant service in a fast and helpful manner was something South Africans users are craving. The initial problem was that people couldn’t conveniently and quickly find a service provider nearby, or someone they could trust.

People typically rely on word of mouth by asking for a recommendation on Facebook or WhatsApp groups. Others search Google and hope for the best after that. WOM is a convenient solution, connecting you via a free voice call to your nearest service provider, suggested from a database of more than 10 000 reputable tradesmen.

One of the most interesting factors contributing to the successful launch of the product is the approach that Tim Smith, co-founder and CTO took in building the product. The geolocation matching which is integrated into WhatsApp’s pin dropping functionality opened up the opportunity to give users exact directions to their closest site.

Ultimately, WOM offers South Africans a helpful tool to connect with relevant services on an app that we all already have installed on our phones and utilise the most.

WOM is available to all South Africans who have WhatsApp. Follow this link to get started with WOM in order to open WhatsApp directly, or simply add WOM’s number 060 0703 403 to your contacts and send WOM a message.

For more information on WOM and to stay up to date with new updates and functionality follow, on Facebook and Instagram. Alternatively, reach out to the team on

Picture: Unsplash

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