Uber has yet again lost it’s licence to operate in London.
According to My Broadband, Transport for London said that the ride-hailing business failed to address safety concerns. It will be allowed to operate while it applies for an appeal with the magistrates court.
“TfL’s decision not to renew Uber’s licence in London is extraordinary and wrong,” Jamie Heywood, Uber’s regional general manager for Northern and Eastern Europe, said in a statement.
The company was originally denied a licence renewal in 2017, after it was found that they were not completing driver background checks and failing to report criminal offences involving drivers and passengers.
They promised to improve with updated processes and safety features. However, according to Wired, TfL determined that they have not done enough, citing 14,000 incidents where Uber’s system let drivers upload their photos to other driver’s accounts. This meant people were being picked up by the wrong driver but would not be aware that they were unauthorised.
“While we recognize Uber has made improvements, it is unacceptable that Uber has allowed passengers to get into minicabs with drivers who are potentially unlicensed and uninsured,” Helen Chapman, TfL’s director of licensing, regulation and charging, said in a statement.
This licence issue is a massive problem as London is one of Uber’s biggest markets.
In a Tweet, Uber said that this decision will affect the “3.5 million riders and 45,000 licensed drivers who depend on Uber in London.”